Letter: Unprofessional water district

EDITOR,
I am a 56-year-old native of Santa Cruz who moved to Lompico six years ago. I have been quietly watching and reading the issues that arise due to the Lompico Water Co., but can no longer remain silent.
Several months ago, I received a late notice on a bill I had paid, and when I questioned the mistake, I was told by the woman on the phone that it was a mistake on their part and to just ignore the notice. I have an excellent credit rating and did not want to have a mark against my record, but decided to take her word and do nothing.
Yesterday, I received another delinquent notice for a bill I never received, and this time I was told that the bill had been sent out. Was the USPS system at fault? Did thieves steal my water bill and only my water bill?
I have no choice but to pay the bill and late fee (her word against mine).
At the very least, this all seems unprofessional.